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Refund and Return Policy

If, for any reason, you would like to return your items, we will happily accept your items in their original condition within 30 days of receiving your order. We are not able to accept returns or exchanges after this time.

All Returns must:

• Include a completed Returns Form that can be found here
• Include the correct Order Number on your Returns form
• Be in original condition
• Empawrium: (no marks/stains/rips/smells/fur) The Cellar: (packaging still intact) The Vault: (package still sealed, no return on earrings)
• Please Note: Refunds are processed on the item total only. We do not refund any shipping costs and your item cost is the actual price you paid, taking any discounts used into consideration. If you received free shipping on your original order and choose to return your order, the shipping cost already paid by Sparkle + Luxe will be deducted from the total return value. Items purchased as part of a Bundle Discount can ONLY be returned for a Store Credit at 100% of the value of the item, less the bundle discount received.


Where to Send your Returns:

Please allow up to 3 weeks for us to receive your return and process your refund. You will receive an email once the refund has been processed.
Send all Returns with the completed Returns Form to:
Sparkle + Luxe Returns
PO BOX 3707
Brownsville
NSW 2530
Australia
We will gladly offer our full sparkly refund equal to the PRICE PAID for the product if you change your mind or an alternative size isn’t available within 30 days of receiving your order. Items purchased as part of a Bundle Deal do not qualify for refunds (see Bundle Deal rules below). We cannot refund or credit any shipping costs and the return shipping costs are at the expense of the customer. If you received free shipping on your original order and choose to return your order, the shipping cost already paid by Sparkle + Luxe will be deducted from the total return value.

We will gladly offer a Store Credit on returned items at 100% of the value of items, less the bundle discount received, for all items purchased through a Bundle Deal. Items purchased as part of a Bundle Discount can ONLY be returned for a Store Credit within 30 days of receiving your order. Items purchased as part of a Bundle Deal do not qualify for refunds. We cannot credit any shipping costs and the return shipping costs are at the expense of the customer. If you received free shipping on your original order and choose to return your order, the shipping cost already paid by Sparkle + Luxe will be deducted from the total return value.


EXCHANGE – Of course you can

We are happy to exchange for a different size or colour however the difference in pricing (if applicable) will need to be direct debited into our account together all shipping costs and the item returned to the above address. Please notify us by email when you send your item back. You can include a self addressed satchel if this is easier for you.


WRONG ITEM

Whoopsie! Sometimes we can accidentally put the wrong items into your parcel. It doesn’t happen often but it does happen. We’re sorry! Please contact us at hello@sparkle+luxe.com.au to discuss the returns process before returning to us. We will happily cover all shipping costs if we made a whoopsie and make sure the correct stock is sent out to you.


FAULTY ITEMS

We thoroughly check all items before they’re sent out to you but if, however, you believe your item is faulty or damaged, please contact us at hello@sparkle+luxe.com.au with photos and a description of the faults before returning to us for a refund or exchange. We will happily cover all shipping costs if an item is deemed faulty by Sparkle + Luxe..

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